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5711 Old Osborne Turnpike
Richmond, VA 23231
Fax: 804-935-0844
Shipping and Returns
 
Orders
Placing an Order Back to top

Orders can be placed 24 hours a day, 7 days a week on PoshLiving's web site. On-line ordering is straightforward and convenient; simply click the "Add to Cart" button from any product page on the web site and then follow the subsequent instructions.

Telephone orders can be placed during business hours by calling 1-866-POSHLVG (866-767-4584). Our Design Consultants are here to provide expert assistance to our customers Monday-Friday 9am-6pm and Saturday 10am-4pm (ET).

PoshLiving - Orders
5711 Old Osborne Turnpike
Richmond, VA 23231

Payment and Sales Tax Back to top

Presently, PoshLiving accepts credit card payments from Visa, Master Card and American Express. Personal checks, cashier's checks, and wire transfers are also accepted.

Because PoshLiving operates in Virginia, we are required to collect 5% sales tax on orders shipped to a Virginia address. Those who live outside Virginia will not be charged sales tax for orders placed on PoshLiving, but should consult applicable tax laws in their state.

Order Status/My Account Back to top

If you'd like to check the status of your order, we encourage you to refer to your order confirmation. There you will find the lead time for the items you ordered. Please note that the lead times reflected are approximate, and are for the production time needed to complete your items. Shipping transit times add one to three weeks to your lead time depending on the item shipping method used and destination. Small items such as accessories and bedding are shipped via UPS or FedEx and should be delivered to the specified shippng address within five to seven days of the lead time noted. Delivery of furniture may require up to three weeks, as PoshLiving's specialized in-home furniture carriers take great pride in transporting and delivering your items safely.

International Orders Back to top

If you do not have an existing Freight Forwarder, international shipments will incur additional shipping charges. A customer service representative will contact you within one business day with your exact shipping charges. Please note that international orders will not be processed until final approval by the customer and will also require additional shipping time. Payments are processed upon final approval of the order. Duties and taxes are the responsibility of the customer/receiver. If you have questions, please email customerservice@poshliving[email protected] or call 866-POSHLVG (767-4854).

Security and Privacy Back to top

We understand your concerns regarding privacy and designed this policy as part of our strong commitment to you. Cookies are used on the site to help customers access and track items in their shopping cart. A cookie is sent to the individual to identify them upon return to the site. This allows the user to view items left in their shopping cart.

When registering as a member of PoshLiving, we may ask you to provide certain details about yourself including your name, e-mail and mailing address. We do this in order to offer you a full range of information, products and services, as well as to notify you of site changes on our sites. It will also provide you with valuable offers from PoshLiving, PoshTots and our Partners. All newsletters and promotional emails have an "opt-out" feature. When you order products, we will also need your billing and shipping information. This information should be as accurate as possible because we will use it for all contact, billing and shipping purposes.

Because members and their privacy are top priority at PoshLiving, we use the most secure transaction software available. All credit card orders on PoshLiving are processed on a secure server. Any credit card or other personal information you provide PoshLiving is protected by encryption using Secure Socket Layer Protocol (SSL). Only PoshLiving can decrypt this secure information. If you prefer not to place your order online, we would be pleased to take your order by phone. Please call our Customer Service team toll-free at 1-866-POSHLVG (866-767-4584) during business hours. Our Design Consultants are here to provide expert assistance to our customers Monday-Friday 9am-6pm and Saturday 10am-4pm (ET).

Terms and Conditions Back to top

When you complete PoshLiving's member registration process, you agree to all of the terms herein. PoshLiving may update these terms and will notify you via our monthly newsletter or a prominent posting on this customer service page. Your continued use of PoshLiving after such notification indicates that you accept any and all changes. Users who do not subscribe to our newsletter are encouraged to check this page periodically for any changes.

Our artisans' rates and offerings may change from time to time. As a result, prices and availability of items in our collection, including those saved in your My Favorites folder, are subject to change until orders are placed. When placing orders, charges reflected in your Shopping Cart, including merchandise prices, are subject to correction in the event of calculation or printing errors. If a pricing error occurs, PoshLiving will contact you before proceeding with your order.

Shipping time frames reflected in product descriptions are based on estimates from our artisans. PoshLiving reserves the right to amend product information and shipping schedules due to artisan delays, changing conditions and product discontinuations. In the event of a shipping delay, PoshLiving will notify you promptly, and cannot be held responsible for shipping delays beyond estimated delivery times.

While the PoshLiving team works diligently to review the safety of all products, PoshLiving cannot be held liable for accidents resulting in personal injury that involve a product purchased on the site. In addition, PoshLiving is not responsible for copyright, registration or licensing infringement of products sold on the site.

Shipping
Shipping Methods and Charges Back to top

Small furnishings, décor accessories and bedding are typically shipped via ground service with small package carriers such as UPS and FedEx. Items shipped via UPS or FedEx should arrive within 5 to 7 days of the lead time noted on the website.  If your UPS or FedEx item arrives damaged, please retain all packaging materials and contact  our design consultants at 1-866-POSHLVG (866-767-4584) within one week of delivery to arrange for a replacement.

Larger furniture requires special consideration in shipping and delivery. Because these items are large and heavy, we must ship them via Standard Delivery with special in-home furniture carriers. As a result, these oversized items incur a Standard Delivery shipping surcharge in addition to the regular shipping charges noted below. Shipping surcharges are noted on an item's product page and in your Shopping Cart.

Furniture shipments generally take 2 – 3 weeks from the time the order leaves the manufacturer.  This time is in addition to the lead times indicated on the website.

Furniture that is shipped with an in-home delivery service via Standard Delivery will be placed inside the main threshold of the home. Because of our commitment to exceptional customer service, PoshLiving also offers Premier Delivery for many oversized items in our collection. Upon delivery, the Premier Delivery carrier will unpack, place these furnishings in the room of your choice and discard the packing materials for you. (Assembly service is not provided.) If Premier Delivery is available for an item, it will be presented as an option on an item's product page. This convenient service is typically an extra $89 per item, above the regular shipping cost and surcharge.

If a furniture carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are scheduled within a four-hour window, typically Monday through Friday during normal business hours. If you are unable to meet the delivery driver at your scheduled appointment time, please call in advance to reschedule your delivery. Failure to meet the driver during your scheduled delivery window may result in an additional charge. If delivery cannot be scheduled within 10 days, applicable storage fees will be due and payable upon delivery.

Standard shipping charges are based on the total price of an order and outlined in the chart below. Shipping surcharges for oversized and furniture items are in addition to the costs shown below:

Price of Item Shipping Cost
Up to $94.99 $10.95
$50 to $74.99 $11.95
$75 to $99.99 $13.95
$100 to $124.99 $14.95
$125 to $149.99 $15.95
$150 to $199.99 $19.95
$200 and Up 10% of item price

Please note that free shipping promotions apply only to “standard shipping charges”, based on the chart above.

Free shipping promotions are for the 48 contiguous US states (not international or APO/FPO destinations) and do not include any shipping surcharges on oversized items/furniture or home delivery surcharges. Freight charges are not included in any free shipping offers

For more information, please contact a Customer Service Representative at 1-866-POSHLVG (866-767-4584) or [email protected].

How to Receive Your Shipment Back to top

Please take the time to read the following important information regarding the delivery of your furniture.

Please estimate 2 – 3 weeks for delivery in addition to the lead time stated on the website.  The freight company will contact you to arrange a delivery appointment (Monday – Friday) once the shipment has arrived in your local area.  Please note that the shippers are not PoshLiving employees; they are independent contractors.

The artisans take great pride in packaging their furniture.  Unfortunately, pieces are occasionally damaged during transit.  Should this happen during your delivery, here are some helpful suggestions to protect your investment:

  • You must be present to receive, inspect and sign for your delivery.
  • It is important to be as detailed and descriptive as possible on the packing slip before you sign for your items.  A signature indicates acceptance; if you simply sign without inspecting the box or its contents, then you are accepting the shipment “as is.”  We will not be able to file a claim with the shipper on your behalf unless you notate any damages at the time of delivery.
  • For Standard Delivery, the shippers will bring the item across the threshold of your home.  If the box appears to be in good condition, but you cannot inspect the shipment due to time constraints, please note “not inspected at delivery” on the shipping waybill.  However, if the box is compromised in any way, please note “box damaged, possible damage to piece, not inspected at delivery” on the waybill. Any damages must be reported to our customer service department within 5 days of receipt of the item.
  • For Premier Delivery, the shippers will bring the item to the room of your choice, unpack the item and discard the debris.  We do not offer assembly.  If there are any damages or missing pieces, please note this on the shipping waybill.  If the box/packaging are not available for your inspection, please note that as well.  Remember that if you sign the waybill without notating damages, we cannot be responsible for assisting you in the repair or replacement of the merchandise. Any damages must be reported to our customer service department within 5 days of receipt of the item.
If you have any questions or concerns about our shipping policies, please call and speak with a design consultant prior to delivery. You can reach us at 1-866-POSHLVG (866-767-4584) (toll free).
Returns
Returns/Exchanges Back to top

Custom Items

Custom-designed furnishings, bedding, accessories, select gifts and clothing, and other made-to-order items require payment in full upon order, and cannot be returned or exchanged. Items that are custom are notated as such in the product descriptions.

PoshLiving makes fabric and finish samples available to help you select the appropriate colors and designs for your décor. Because custom items cannot be returned, PoshLiving suggests that you contact a Design Consultant to request a sample prior to purchasing custom items. You can email Customer Service or call us at 1-866-POSHLVG (866-767-4584) Monday-Friday 9am-6pm and Saturday 10am-4pm (ET).



Non-custom Items

PoshLiving strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. If you are not completely satisfied with your non-custom item, you may return it, for a refund, exchange, or store credit. Returned items must be unused, in their original condition and their original packaging.

Simply call us within 10 business days of receipt of the item and we will issue you a Return Authorization Number (RAN), which is valid for 10 business days. Upon receipt of your approved return, PoshLiving will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase or ship the item you selected in exchange. Please note that shipping charges cannot be refunded by PoshLiving; all shipping charges are the customer's responsibility. We encourage you to send all returns via insured mail for protection against lost or damage.

If you return an item after the 10 business day window, without a RAN, and/or PoshLiving suspects an item has been used, the merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item's purchase price minus the appropriate shipping costs as outlined on our Shipping Methods and Charges section.

You can email Customer Service ([email protected]) or call us at 1-866-POSHLVG (866-767-4584) Monday-Friday 9am-6pm and Saturday 10am-4pm (ET).

Please note: All sales on discounted and sale items are final.

Cancellations
Cancellations Back to top

PoshLiving works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (within 3 business days of placing your order) at 1-866-POSHLVG (866-767-4584) and we will attempt to cancel your order. If your order has already shipped, please see our Returns policy for further instructions.

Warranty Information Back to top

PoshLiving upholds the warranties offered by the artisans and manufacturers who craft our furnishings. Because the scope and duration of our manufacturers' warranties vary, we encourage you to ask a PoshLiving Design Consultant for specific warranty information on products of interest.

Services
Requesting a Swatch Back to top

PoshLiving is happy to offer fabric swatches and finish samples for most of our linens and furnishings in order to help you select the right item every time. If you want to review these items, please contact one of our Design Consultants by calling us toll-free at 1-866-POSHLVG (866-767-4584) Monday-Friday 9am-6pm and Saturday 10am-4pm (ET).

A credit card is required to process your request for samples, although charges will not be assessed if samples are returned within three weeks. After reviewing samples, please return them in the postage paid envelope provided. Due to the high demand for our samples, PoshLiving must charge $25 for each sample set not returned within three weeks. You may keep fabric swatches for any corresponding items that you are ordering, without penalty; however, all wood samples must be returned to PoshLiving.

Important Notice: Due to the fact that dye lots vary, the colors in the swatches can differ from the color of the finished product.

COM & Custom Designs Back to top

PoshLiving understands your desire for creativity and choice. Although our collection includes thousands of items for your home, we know you may have something specifically unique in mind. That's why we're proud to offer PoshLiving ' s Custom Design Services.

Our Design Consultants can coordinate with our artisans to create "COM" (customer's own material) upholstered chairs and linens with fabrics of your choice. For your protection we require that you include a copy of your receipt or invoice that reflects the cost of your fabric when you ship yardage to PoshLiving . When your COM bedding or upholstered furniture is shipped, we will insure the package for the appropriate value. If we do not receive a receipt with your COM, PoshLiving cannot be held liable for the cost of your fabric. Only the purchase price of your PoshLiving' merchandise will be covered should it be lost or damaged in transit.

We offer fabric for purchase by the yard for window treatments, shower curtains and other items. In some cases PoshLiving can facilitate the design and manufacture of these items, but if we cannot, we will gladly assist you in finding the right fabric yardage.

Our Design Consultants work with talented artists to paint custom furnishings to match colors and motifs of existing furnishings, wallpaper or fabrics. In some cases, we have collaborated with customers and master craftsmen to design fanciful, one-of-a-kind furniture. For additional information on custom matching, please contact our Design Consultants at 1-866-POSHLVG (866-767-4584).

All sales are final on custom orders. PoshLiving cannot accept returns or exchanges of any item marked as "custom made", special order items, COM orders, fabric yardage or any custom designed item.

Please let us know how we can be of service to you. Simply call our Design Consultants toll-free at 1-866-POSHLVG (866-767-4584) Monday-Friday 9am-6pm and Saturday 10am-4pm (ET) or email us at [email protected]

Gift Certificates Back to top

PoshLiving offers gifts certificates to help you give the perfect gift every time. Our gift certificates are available in $50 increments and will surely delight the lucky recipient. Please note that gift certificates are non-refundable, and must be used within one year of the issue date. Click here to order gift certificates.

Newsletters Back to top

Sign up to receive our PoshTots/PoshLiving newsletters if you'd like to be notified when new products are added, special sales take place, and contest winners are announced or if you'd like special designer tips and ideas. Click here to subscribe.

Request a Catalogue Back to top

Want to see the PoshTots and PoshLiving collection in print? Our 10 Year Anniversay Design & Inspiration Book is now available. Click here to request a free catalogue today!

Our Pricing Guarantee Back to top

Our Prices are the Lowest Online - Guaranteed! We want you to be confident when you buy from PoshLiving that you are getting the lowest price possible, so we offer this guarantee: if you find the same item at a lower price, email us or call us. We will meet or beat any competitor's price!

The following conditions apply:

  • Item must be sold by an authorized US distributor and does not apply to Ebay sales, close-outs, misprints, special buys, special promotions, or liquidations.
  • Price must be advertised and published for general public.
  • Valid on retail price of item only.
  • Request must be made within three business days of your purchase.

To request a price match, simply fax us a copy of the URL, catalogue page or advertisement to 804-935-0844 or use the form on this page.