PoshLiving Customer Service
Customer Service Policy
All Orders will remain in pending status until Buyer verifies address and agrees to this Customer Service Policy. If product was purchased through PoshLiving.com or any affiliate website you have already clicked and agreed to this policy and verified your address when checkout was completed.
The Buyer maintains the right to cancel the order of all stock items within 48 hours from time of purchase. In the case of special/custom orders, the Buyer has the right to cancel the order within 24 hours of agreeing to this policy. There is a 15% Cancellation fee that is charged after the 48 hour window if an order is cancelled before being shipped. Please note that all time periods given in our shipping estimates are estimates only; they are not binding or guaranteed.
*Unforeseen delays in the production or shipping of a product does not negate the period of time in which the buyer has the right to cancel the order as described above.
STEPS TO A SMOOTH DELIVERY
Most damages are small and can be easily repaired. In the case of properly notated damaged furniture; the Seller holds the right to choose between either repairing and/or replacing the furniture at the Seller's discretion. To avoid more damages and redelivery fees, please accept your freight upon delivery.
The customer will be contacted directly by the carrier to arrange a delivery appointment time frame, which is typically a 4 hour window. This window will most likely be during normal business hours between 8am and 5pm. In the event the customer is unable to accept delivery at the agreed delivery appointment, redelivery and storage fees may apply. The customer assumes responsibility of all storage and redelivery fees and understands that these are payable prior to delivery. In the event the customer does not want to pay the storage and/or redelivery fees then we will have the order shipped back to our warehouse and the order will become a return and will follow our standard Return Policy as stated below.
If the customer designates another party to sign for the order, it is assumed that the customer accepts the order “as-is” unless damage is notated by the designated party. If any damage is present please call us immediately at 1-866-767-4868; if no answer, then leave a voicemail message describing the damage. After informing us directly, please notate the damage on the shipping/delivery receipt. If the Driver is in a hurry and does not provide ample time for inspection, you must insist on inspection and write any and all damage on the shipping/delivery receipt.
If the optional "White Glove" delivery is purchased, then the guidelines concerning packaging and inspection time do not apply because the purchase will be unpacked for customer and ample inspection time will be provided.
In the case of properly notated damaged furniture; the Seller holds the right to choose between either repairing and/or replacing the furniture at the Seller's discretion. In addition, the Buyer must send pictures of the damage via email to [email protected]. If there are zero notations on the shipping/delivery receipt, the customer is legally acknowledging that they accept the furniture as is. If the customer desires to return the product, our standard return policy will then apply.
We offer one of the greatest and most buyer friendly return policies in the industry. We offer a 30 day return policy on all stock item(s).
Special/Custom orders cannot be returned except in the event of an incorrect order shipped by the Seller. In the event of a return, the Seller will refund the Buyer the full amount of the purchase price minus the 15% restocking/processing fee, initial cost of shipping the furniture and the cost of the return shipping at our discounted cost. This refund will occur when the Seller receives the item(s) in the original condition and will be applied through the same method of original payment. In the event that the product received does not match the purchase receipt, the seller will be responsible for all costs associated with the return/replacement. The product must be in new condition to be accepted as a return and must be in original packaging. It is also required that the customer be present at time of pickup and item(s) are to be placed in same manner and location as at the time of delivery.
*All Mattresses are brand new and shipped directly from the manufacturer's warehouse. When the box that the mattress arrives in has been tampered with and/or opened by the customer the mattress becomes non-returnable. This is due to the liability upon reselling the mattress. Laws regarding the resale of upholstered furniture such as mattresses and pillows are more strict than for other types of furniture, because fabric, filling and down can absorb body fluids and harbor mold, mites and diseases. One common method of transmission for spinal meningitis is through shared mattresses. Since the useful life of a mattress is about 10 years, it can be safer and more cost-effective to buy new. This is why we cannot accept nor resell a returned mattress.
Our goal is to provide the absolute Best Customer Service in the industry. This policy solely exists to protect all parties involved and ensures a smooth delivery. Thank you again for the opportunity to earn your business. We look forward to you receiving and enjoying your new Furniture! Have a Blessed Day!
Terms and Conditions of Use
Welcome to our online store! PoshLiving and its associates provide their services to you subject to the following conditions. If you visit or stop within this website, you accept these conditions. Please read them carefully.
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
When you visit PoshLiving or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of PoshLiving or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of PoshLiving, with copyright authorship for this collection by PoshLiving, and protected by international copyright laws.
PoshLiving’s trademarks and trade dress may not be used in connection with any product or service that is not PoshLiving’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits PoshLiving. All other trademarks not owned by PoshLiving or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by PoshLiving or its subsidiaries.
LICENSE AND SITE ACCESS
PoshLiving grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of PoshLiving. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of PoshLiving. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of PoshLiving and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing PoshLiving’s name or trademarks without the express written consent of PoshLiving. Any unauthorized use terminates the permission or license granted by PoshLiving. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of PoshLiving so long as the link does not portray PoshLiving, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any PoshLiving logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. PoshLiving and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. PoshLiving reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant PoshLiving and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant PoshLiving and its associates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify PoshLiving or its associates for all claims resulting from content you supply. PoshLiving has the right but not the obligation to monitor and edit or remove any activity or content. PoshLiving takes no responsibility and assumes no liability for any content posted by you or any third party.
PoshLiving and its associates attempt to be as accurate as possible. However, PoshLiving does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by PoshLiving itself is not as described, your sole remedy is to return it in unused condition in accordance with our Return Policy.
By visiting PoshLiving, you agree that the laws of the state of Virginia, United States of America, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and PoshLiving or its associates.
Any dispute relating in any way to your visit to PoshLiving or to products you purchase through PoshLiving shall be submitted to confidential arbitration in the state of Virginia, of the United States of America, except that, to the extent you have in any manner violated or threatened to violate PoshLiving’s intellectual property rights, PoshLiving may seek injunctive or other appropriate relief in any state or federal court in the state of Virginia, of the United States of America, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to PoshLiving. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.